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Privacy Policy

Last Updated: January 28, 2026

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The Epic Express (“The Epic Express,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us online.

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The Epic Express is owned and operated by Southern Screams, LLC.

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1. Information We Collect

We may collect information about you in a variety of ways, including:

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A. Personal Information You Provide

When you voluntarily interact with our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Event details (date, time, location, occasion)

  • Payment information (processed securely by third-party providers)

  • Any other information you submit via contact forms, booking requests, or inquiries

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B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed and time spent on the site

  • Referring URLs

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This information helps us understand how visitors use our site and improve performance and user experience.

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C. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Support marketing and advertising efforts

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You can disable cookies through your browser settings, though some features of the site may not function properly.

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2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing booking requests and reservations

  • Communicating with you regarding services, updates, or changes

  • Providing customer support

  • Sending confirmations, reminders, and service-related notices

  • Marketing and promotional communications (you may opt out at any time)

  • Improving our website, services, and user experience

  • Detecting and preventing fraud or misuse

  • Complying with legal obligations

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3. Payment Processing

All payments made through The Epic Express website are processed by secure third-party payment processors. We do not store or have direct access to your full credit or debit card information.

These third parties are responsible for maintaining the security of your payment information in accordance with applicable laws and standards.

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4. Disclosure of Your Information

We may share your information only in the following circumstances:

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A. Service Providers

We may share information with trusted third parties who assist us with:

  • Payment processing

  • Website hosting

  • Email or SMS communications

  • Analytics and marketing services

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These providers are contractually obligated to keep your information confidential.

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B. Legal Requirements

We may disclose your information if required to do so by law, regulation, subpoena, or court order.

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C. Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

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5. Marketing Communications

If you opt in, we may send you promotional emails or messages about special offers, events, or updates.


You may opt out at any time by:

  • Clicking the “unsubscribe” link in emails

  • Replying “STOP” to SMS messages

  • Contacting us directly

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Opting out of marketing communications does not affect service-related messages.

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6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While no system is 100% secure, we strive to use commercially acceptable means to safeguard your data.

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7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and accounting requirements

  • Resolve disputes and enforce agreements

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8. Children’s Privacy

The Epic Express does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

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9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.

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10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

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  • Accessing your data

  • Requesting corrections

  • Requesting deletion

  • Opting out of certain data uses​

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To exercise these rights, please contact us using the information below.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

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12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

The Epic Express
Owned and Operated by Southern Screams, LLC
📧 Email: info@southernscreams.com
📍 Charleston, South Carolina, USA

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