Privacy Policy

Last Updated: January 28, 2026

The Epic Express (“The Epic Express,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us online.

The Epic Express is owned and operated by Southern Screams, LLC.

1. Information We Collect

We may collect information about you in a variety of ways, including:

A. Personal Information You Provide

When you voluntarily interact with our website, we may collect:

Full name
Email address
Phone number
Billing address
Event details (date, time, location, occasion)
Payment information (processed securely by third-party providers)
Any other information you submit via contact forms, booking requests, or inquiries

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed and time spent on the site
Referring URLs

This information helps us understand how visitors use our site and improve performance and user experience.

C. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Support marketing and advertising efforts

You can disable cookies through your browser settings, though some features of the site may not function properly.

2. How We Use Your Information

We use the information we collect for purposes including:

Processing booking requests and reservations
Communicating with you regarding services, updates, or changes
Providing customer support
Sending confirmations, reminders, and service-related notices
Marketing and promotional communications (you may opt out at any time)
Improving our website, services, and user experience
Detecting and preventing fraud or misuse
Complying with legal obligations

3. Payment Processing

All payments made through The Epic Express website are processed by secure third-party payment processors. We do not store or have direct access to your full credit or debit card information.

These third parties are responsible for maintaining the security of your payment information in accordance with applicable laws and standards.

3.5 Booking Platform

Bookings for The Epic Express are processed through Roverd.com, a third-party booking and reservation platform. Roverd.com acts as a data processor for your booking information, including contact details, event information, and payment data submitted at the time of reservation. We do not control Roverd.com's data practices and encourage you to review Roverd.com's privacy policy before completing a booking.

4. Disclosure of Your Information

We may share your information only in the following circumstances:

A. Service Providers

We may share information with trusted third parties who assist us with:

Payment processing
Website hosting
Email or SMS communications
Analytics and marketing services

These providers are contractually obligated to keep your information confidential.

B. Legal Requirements

We may disclose your information if required to do so by law, regulation, subpoena, or court order.

C. Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

4.5 Third-Party Tools

Our website and booking operations currently use the following third-party tools that may collect or process your personal information: Roverd.com (booking and reservation platform), Stripe, & Brevo. We are not responsible for the privacy practices of any third-party tools and encourage you to review their privacy policies directly.

5. Marketing Communications

If you opt in, we may send you promotional emails or messages about special offers, events, or updates.

You may opt out at any time by:

Clicking the “unsubscribe” link in emails
Replying “STOP” to SMS messages
Contacting us directly

Opting out of marketing communications does not affect service-related messages.

5.5 Text Message Communications

The Epic Express uses text messaging to communicate with clients and passengers for operational purposes including booking confirmations, reminders, and day-of updates, and for marketing purposes where you have provided consent. By providing your phone number, you consent to receive text messages from The Epic Express related to your booking. Where you have opted in, you may also receive marketing text messages. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP to any message. Opting out of marketing texts does not affect operational messages related to an active or upcoming booking. Our text messaging practices are governed by the Telephone Consumer Protection Act ("TCPA") and applicable regulations.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While no system is 100% secure, we strive to use commercially acceptable means to safeguard your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable legal obligations, and to resolve disputes or enforce our agreements. Booking and reservation data processed through Roverd.com is retained in accordance with Roverd.com's data retention policies and our own legal and operational requirements. Signed Liability Waivers are retained for the period necessary to satisfy applicable statutes of limitations. If you request deletion of your personal information, we will make reasonable efforts to comply, subject to applicable legal retention requirements.

8. Children’s Privacy

The Epic Express does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.

10. California Residents — CCPA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act:

The right to know what personal information we collect, use, share, or sell
The right to request deletion of your personal information
The right to opt out of the sale or sharing of your personal information — note that we do not sell personal information, and this includes the right to opt out of sharing for cross-context behavioral advertising purposes
The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at info@theepicexpress.com. We will respond to verifiable requests within the timeframes required by applicable law.

11. EEA & UK Residents — GDPR Rights
If you are a resident of the European Economic Area or United Kingdom, you have the following rights under the GDPR:

The right to access your personal data
The right to rectification of inaccurate personal data
The right to erasure of your personal data
The right to restrict or object to processing of your personal data
The right to data portability
The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@theepicexpress.com. Further details on our legal basis for processing under the GDPR are available upon request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

The Epic Express
Owned and Operated by Southern Screams, LLC
📧 Email: info@theepicexpress.com
📍 Charleston, South Carolina, USA