top of page

Terms & Conditions

Last Updated: January 28, 2026

​

These Terms & Conditions (“Terms”) govern your access to and use of The Epic Express website and services. By visiting our website, submitting a booking request, making a reservation, or using our services, you agree to be bound by these Terms.

​

The Epic Express is owned and operated by Southern Screams, LLC (“Company,” “we,” “us,” or “our”).

​

If you do not agree with these Terms, please do not use our website or services.

​

1. Services Overview

The Epic Express provides private group transportation experiences, including but not limited to party bus rentals, event transportation, and customized ride experiences for celebrations and private events.

​

All services are provided by reservation only and are subject to availability, confirmation, and acceptance by The Epic Express.

​

2. Eligibility to Book

To book services with The Epic Express, you must:

  • Be at least 21 years of age

  • Be legally capable of entering into a binding contract

  • Accept full responsibility for all passengers in your group

​

The individual making the booking (“Client”) assumes responsibility for compliance with these Terms by all passengers.

​

3. Booking Requests & Reservations

  • Submitting a booking request does not guarantee availability.

  • Reservations are confirmed only after:

    • Acceptance by The Epic Express, and

    • Receipt of required payment and/or deposit.

  • We reserve the right to refuse service at our discretion, including for safety, compliance, or operational reasons.

​

4. Pricing, Payments & Deposits

A. Pricing

All prices are quoted in U.S. dollars and may be subject to:

  • Applicable taxes and fees

  • Gratuities (if applicable)

  • Additional time or services beyond the original booking

​
B. Deposits & Final Payment

  • A non-refundable deposit may be required to secure your reservation.

  • Final payment is typically due prior to the day of service (as specified at booking).

  • Failure to complete payment may result in cancellation without refund.

​

C. Payment Methods

Payments are processed securely through third-party payment providers. We do not store full payment card information.

​

5. Cancellations, Changes & Refunds

A. Client Cancellations

  • Deposits are non-refundable.

  • Cancellation policies (including refund eligibility) are based on the timeframe provided at booking.

  • No refunds will be issued for:

    • No-shows

    • Late arrivals

    • Early termination of service

    • Violations of these Terms

​

B. Changes

Requests for changes (date, time, duration, route, pickup location) are not guaranteed and may result in additional fees.

​

C. Company Cancellations

The Epic Express reserves the right to cancel or modify services due to:

  • Safety or conduct concerns

  • Mechanical issues

  • Weather or road conditions

  • Acts of God

  • Government or law enforcement actions

​

In such cases, refunds or credits will be handled at our discretion.

​

6. Passenger Conduct & Rules

For safety and experience quality, the following are strictly enforced:

  • No more than 14 passengers allowed for any reservation

  • No illegal activity of any kind

  • No weapons, fireworks, or hazardous items

  • No smoking or vaping unless explicitly permitted

  • No standing through sunroofs or emergency exits

  • No disorderly conduct

  • No damage to vehicle interiors or equipment

  • No glass

​

The driver and/or staff may terminate the ride immediately without refund if these rules are violated.

​

7. Alcohol & Substances

  • Alcohol policies are subject to state and local laws.

  • No illegal drugs or substances are permitted at any time.

  • The Epic Express reserves the right to refuse service or terminate a ride if alcohol or substance use creates a safety or legal risk.

  • The Client assumes full responsibility for passenger behavior related to alcohol consumption.

​

8. Damage, Cleaning & Additional Fees

The Client is financially responsible for:

  • Any damage to the vehicle

  • Excessive cleaning (including spills, bodily fluids, or trash)

  • Missing or damaged equipment

​​

Fees may be charged after the event if damage is discovered.

​

9. Delays, Routes & Timing

  • The Epic Express is not responsible for delays caused by traffic, weather, road closures, or passenger lateness.

  • Service time begins and ends at the scheduled times, regardless of delays caused by the Client or passengers.

  • Additional time beyond the booking may be billed at an hourly or prorated rate.

​

10. Assumption of Risk & Liability Waiver

By using our services, you voluntarily assume all risks associated with group transportation and event travel, including but not limited to injury, illness, or property damage.

To the fullest extent permitted by law, you agree to release, indemnify, and hold harmless The Epic Express, Southern Screams, LLC, its owners, employees, contractors, and affiliates from any claims arising out of:

  • Use of our services

  • Passenger conduct

  • Violations of these Terms

​

11. Limitation of Liability

In no event shall The Epic Express or Southern Screams, LLC be liable for:

  • Indirect, incidental, or consequential damages

  • Lost personal property

  • Missed events, venues, or reservations

​

Our total liability shall not exceed the amount paid for the specific service.

​

12. Lost or Left Items

The Epic Express is not responsible for items left on the vehicle. We may attempt to assist in recovery but make no guarantees.

​

13. Photography & Media Release

By participating in services, you grant The Epic Express permission to use photographs or video taken during the experience for marketing, promotional, and social media purposes without any form of compensation, unless you notify us in writing prior to the event.

​

14. Website Use & Intellectual Property

All website content, including logos, text, graphics, and media, is the property of Southern Screams, LLC and may not be copied, reproduced, or used without written permission.

​

15. Privacy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect and use personal information.

​

16. Governing Law & Venue

These Terms shall be governed by the laws of the State of South Carolina, without regard to conflict of law principles. Any legal action shall be brought in the appropriate courts located in Charleston County, South Carolina.

​

17. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website or services constitutes acceptance of the updated Terms.

​

18. Contact Information

For questions regarding these Terms & Conditions, please contact:

The Epic Express
Owned and Operated by Southern Screams, LLC
📧 Email: info@southernscreams.com
📍 Charleston, South Carolina, USA

bottom of page